Información de contacto

Contact Policy (EU Compliance)

At [Your Store Name], we are committed to providing transparent and accessible communication with our customers across the European Union. In accordance with EU consumer protection laws, we ensure that our contact details are clear, accurate, and easily accessible at all times.

Customers can reach us through the following methods:

Email: support@[yourstore].com
We aim to respond to all email inquiries within 24–48 business hours.

Business Address:
[Your Full Business Address]
(Required for EU compliance — must be a real, physical address, not just a P.O. box)

Customer Support Hours:
Monday to Friday: 9:00 AM – 6:00 PM (CET)
We strive to respond to inquiries outside of these hours as soon as possible.

Contact Form:
Customers may also contact us via our website contact form, available on the “Contact Us” page. Please provide your name, email address, and details of your inquiry to help us assist you efficiently.

Customer Support Scope

We provide support for the following:

  • Order inquiries and tracking
  • Returns and refunds
  • Product information
  • Technical or website issues
  • Complaints and dispute resolution

We are committed to resolving all issues fairly and promptly.

EU Consumer Rights Compliance

In line with the Consumer Rights Directive, customers in the EU have the right to contact us easily before and after making a purchase. We ensure:

  • Clear communication channels before checkout
  • Prompt responses to customer inquiries
  • Support for withdrawal (return) rights within 14 days
  • Transparent handling of complaints

Complaint Handling

If you are not satisfied with our service, please contact us first so we can resolve your issue. We aim to acknowledge complaints within 48 hours and resolve them within a reasonable timeframe.

If a resolution cannot be reached, EU customers may use the European Commission Online Dispute Resolution Platform, available at:
https://ec.europa.eu/consumers/odr

Language Support

We provide customer support in English. If you contact us in another EU language, we will do our best to assist you or respond using translation tools where possible.

Accuracy of Information

We ensure that all contact information provided on our website is accurate and up to date. If there are any changes to our contact details, we will update this page accordingly.

Commitment to Transparency

Providing accessible contact information is part of our commitment to building trust with our customers. We encourage you to reach out to us at any time with questions, concerns, or feedback.