Privacy policy

Last updated: July 31, 2026

At Tranquil MindsBody Boutique, operated by Pico Tranquil Ventures, LLC, we respect your privacy and are committed to protecting your personal information.

We operate this website, including all related information, content, features, tools, products, and services, to provide you with a personalized shopping experience (the "Services"). This Privacy Policy explains how we collect, use, store, and disclose your personal information when you visit, access, use, make a purchase, complete a transaction, or communicate with us through our Services.

If there is any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will control with respect to the collection, processing, use, and disclosure of your personal information.

Please read this Privacy Policy carefully. By accessing or using any of our Services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your information as described herein.

Personal Information We Collect or Process

When we use the term "personal information," we mean information that identifies you or can reasonably be associated with you. Personal information does not include anonymous information or information that has been de-identified so that it can no longer reasonably identify you.

Depending on how you interact with our Services, where you reside, and as permitted by applicable laws, we may collect and process the following categories of personal information:

  • Contact Information: Including your name, email address, phone number, billing address, shipping address, and other contact details.

  • Payment and Financial Information: Including payment card information, billing details, transaction information, payment confirmations, and other information necessary to process purchases.

  • Account Information: Including usernames, passwords, security information, preferences, and account settings.

  • Transaction Information: Including products viewed, items added to your cart, purchases, returns, exchanges, cancellations, and purchase history.

  • Communications: Including information you provide when contacting us through customer support, email, forms, reviews, or other communication methods.

  • Device Information: Including information about your device, browser type, IP address, network connection, and other technical identifiers.

  • Usage Information: Including information about how you interact with our website, pages viewed, links clicked, and other activities performed while using our Services.

Sources of Personal Information

We may collect personal information from the following sources:

  • Directly from you: When you create an account, place an order, contact us, submit information, or otherwise interact with our Services.

  • Automatically through our Services: Including information collected through cookies, analytics tools, browser technologies, and similar technologies when you visit our website.

  • From Service Providers: Including payment processors, shipping providers, technology providers, website service providers, customer support providers, and other companies that assist us in operating our business.

  • From Partners or Third Parties: Including business partners, marketing partners, and other third-party sources where permitted by applicable law.

How We Use Your Personal Information

Depending on how you interact with our Services, we may use your personal information for the following purposes:

Providing, Personalizing, and Improving Our Services

We use your information to provide and improve our Services, including:

  • Processing and fulfilling orders;

  • Processing payments;

  • Managing accounts;

  • Arranging shipping and delivery;

  • Handling returns and exchanges;

  • Providing customer support;

  • Remembering preferences and shopping activity;

  • Recommending products that may be relevant to your interests;

  • Improving our website, products, and customer experience.

Marketing and Advertising

We may use your information for marketing and promotional purposes, including sending emails, messages, advertisements, and promotional communications about our products, services, offers, and updates.

You may opt out of promotional communications at any time by following the unsubscribe instructions included in our messages.

Security and Fraud Prevention

We use personal information to:

  • Protect our website and customers;

  • Verify account activity;

  • Detect and prevent fraudulent transactions;

  • Investigate suspicious activity;

  • Maintain the security and integrity of our Services.

If you create an account, you are responsible for keeping your account credentials secure and should not share your login information with others.

Communicating With You

We use your information to:

  • Respond to inquiries;

  • Provide customer support;

  • Send order confirmations and updates;

  • Communicate regarding purchases, services, and account-related matters.

Legal Compliance

We may use your personal information to:

  • Comply with applicable laws and regulations;

  • Respond to legal requests or government authorities;

  • Protect our legal rights;

  • Enforce our Terms of Service and other policies;

  • Prevent fraud, abuse, or unlawful activity.