Shipping policy

Last updated: July 31, 2026

At Tranquil MindsBody Boutique, operated by Pico Tranquil Ventures, LLC, we are committed to providing a smooth, reliable, and transparent shipping experience for all customers. This Shipping Policy explains our order processing times, delivery estimates, shipping options, and procedures related to your purchases.

Order Processing

All orders are processed within 1–4 business days (excluding weekends and holidays) after your order confirmation has been received.

Once your order has been processed and shipped, you will receive a confirmation email containing your tracking information.

During periods of high demand, holidays, or promotional events, processing times may take slightly longer. We always work to prepare and ship your order as quickly as possible.

Free Shipping (United States)

We proudly offer free standard shipping on eligible orders within the United States.

No minimum purchase is required. Our goal is to provide a convenient and affordable shopping experience while delivering quality wellness products directly to you.

Shipping Rates and Delivery Estimates

For orders outside the United States, shipping rates are calculated during checkout based on your location, order details, and available shipping options.

Estimated delivery times:

United States: 5–14 business days (Free Shipping)
Canada: 7–15 business days
Europe: 7–15 business days
International Locations: 10–20 business days

Please note that delivery times are estimates only and may vary depending on factors such as location, carrier operations, customs processing, weather conditions, and other circumstances beyond our control.

International Shipping

We offer international shipping to selected locations worldwide.

International customers may be responsible for customs duties, taxes, import fees, or other charges imposed by their country. These fees are not included in the product price or shipping cost and are the responsibility of the customer.

Order Tracking

Once your order has shipped, you will receive a tracking number by email.

Please allow 24–48 hours for tracking information to update after shipment confirmation. If tracking information is unavailable after this period, please contact our customer support team for assistance.

Shipping Delays

While we make every effort to ensure timely delivery, delays may occasionally occur due to circumstances outside of our control, including:

Weather conditions;
Carrier delays;
Customs inspections;
Transportation interruptions;
High-volume shipping periods.

We appreciate your understanding and patience during situations that may affect delivery times.

Incorrect Shipping Addresses

Customers are responsible for providing accurate and complete shipping information at checkout.

We are not responsible for delays, failed deliveries, or additional shipping costs caused by incorrect or incomplete addresses provided by the customer.

If you notice an address error, please contact us immediately. We will make every reasonable effort to assist you if your order has not yet been shipped.

Lost or Stolen Packages

If your package is marked as delivered but you have not received it, please:

Check around your delivery location;
Confirm with household members or neighbors;
Contact your local carrier for additional information.

If you need further assistance, please contact us and we will help guide you through the next steps.

Once a package has been confirmed as delivered by the shipping carrier, Pico Tranquil Ventures, LLC / Tranquil MindsBody Boutique is not responsible for lost or stolen packages. However, we will make reasonable efforts to assist in resolving delivery concerns.