Conditions d’utilisation

OVERVIEW

Welcome to Tranquil MindsBody Boutique, a brand owned and operated by Pico Tranquil Ventures, LLC ("we," "us," or "our"). Our principal business address is:

Pico Tranquil Ventures, LLC
5900 Balcones Drive, Suite 100
Austin, TX 78731
United States

We operate this website and online store to provide you with a seamless shopping experience, offering carefully selected wellness products, digital resources, and related services.

These Terms of Service ("Terms") govern your access to and use of our website, products, and services. Together with any additional policies referenced on this website, including our Privacy Policy, they explain your rights and responsibilities when using our Services.

Please read these Terms carefully before using our website. They contain important information regarding your legal rights, including warranty disclaimers, limitations of liability, and other provisions that apply to your use of our Services.

By accessing, browsing, or making a purchase through our website, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree with these Terms or our Privacy Policy, you should not access or use our website or Services.

SECTION 1 – ACCESS AND ACCOUNT

By using our website and Services, you confirm that you are at least the age of majority in your state or province of residence. If you permit a minor under your supervision to use our Services, you accept full responsibility for their use and agree to supervise all activity conducted through your account or devices.

To access certain features of our website, place an order, or purchase products or digital content, you may be required to provide information such as your name, email address, billing details, payment information, and shipping address. You agree that all information you provide is accurate, complete, current, and belongs to you or that you are authorized to provide it.

If you create an account with Tranquil MindsBody Boutique, you are responsible for maintaining the confidentiality and security of your login credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized access to or use of your account.

Accounts are intended for the registered user only and may not be transferred, sold, assigned, or shared with another person without our prior written consent.

We reserve the right to suspend or terminate any account that contains false information, is used fraudulently, or violates these Terms of Service.

SECTION 2 – OUR PRODUCTS

At Tranquil MindsBody Boutique, we strive to present our products and digital content as accurately as possible through descriptions, images, specifications, and other information available on our website. However, actual colors, sizes, textures, and product appearance may vary depending on your device, screen settings, browser, or display configuration.

While we make every reasonable effort to ensure the accuracy of our product listings, we do not guarantee that every image, description, or other content on our website is completely accurate, current, or free from errors. Product images are provided for illustrative purposes and may differ slightly from the actual item received.

Our wellness products, digital downloads, and related services are intended to assist and support your wellness journey. Individual experiences and results may vary, and we do not guarantee that any product or service will meet your personal expectations or produce specific outcomes.

We reserve the right to modify, update, replace, or discontinue any product, service, pricing, packaging, specifications, or product description at any time without prior notice. We also reserve the right to limit the quantity of any product or service offered, refuse orders, or restrict sales to specific individuals, geographic regions, or jurisdictions when necessary.

All products and services are offered subject to availability. We reserve the right to correct any errors, inaccuracies, or omissions at any time, including after an order has been placed, if required by law or to ensure accurate information.

SECTION 3 – ORDERS

When you place an order through Tranquil MindsBody Boutique, you are submitting a request to purchase the selected products or services. All orders are subject to our review, acceptance, and availability. We reserve the right to accept, refuse, limit, or cancel any order at our discretion for reasons including, but not limited to, product availability, pricing errors, suspected fraud, payment issues, or violations of these Terms of Service.

An order is not considered accepted until payment has been successfully processed and we have confirmed your order. We encourage you to carefully review all order details, including product selections, quantities, shipping information, and payment details, before completing your purchase. Once an order has been accepted and processed, we may be unable to accommodate cancellation requests.

If we are unable to accept, modify, or cancel an order, we will make reasonable efforts to notify you using the contact information provided at the time of purchase, including your email address, billing information, and/or phone number.

All purchases are subject to our Refund Policy available at Refund policy – Tranquil MindsBody Boutique, which outlines the terms and conditions for eligible returns, refunds, and exchanges.

By placing an order, you confirm that products and services purchased from Tranquil MindsBody Boutique are intended for personal or household use only and will not be purchased for unauthorized resale, redistribution, or export unless expressly approved by us in writing.

SECTION 4 – PRICES AND BILLING

Prices, discounts, offers, and promotions available through Tranquil MindsBody Boutique are subject to change at any time without notice. The price charged for any product or service will be the price displayed at the time your order is placed and will be reflected in your order confirmation.

Unless otherwise stated, product prices do not include applicable sales taxes, shipping fees, handling charges, customs duties, or import fees that may apply to your purchase.

Prices displayed on our website may differ from prices offered through third-party platforms, marketplaces, or other sales channels. From time to time, we may offer promotions, discounts, or special offers that may include additional terms and conditions. If there is any conflict between the terms of a specific promotion and these Terms of Service, the promotion terms will apply.

You agree to provide accurate, complete, and current purchase, payment, and account information for all purchases made through our website. You agree to promptly update your account information, including your email address, billing details, payment information, and expiration dates, to ensure that we can process your transactions and contact you when necessary.

By submitting payment information, you represent and warrant that:
(i) all payment information provided is accurate, complete, and valid;
(ii) you are authorized to use the payment method provided;
(iii) all charges submitted by you will be approved and honored by your payment provider; and
(iv) you agree to pay all charges incurred at the prices displayed at the time of purchase, including applicable taxes, shipping, and handling fees.

SECTION 5 – SHIPPING AND DELIVERY

Tranquil MindsBody Boutique makes every reasonable effort to process and ship orders in a timely manner. However, we are not responsible for shipping or delivery delays that are outside of our control.

All estimated delivery dates and shipping timeframes provided on our website, order confirmations, or through our shipping providers are estimates only and are not guaranteed. Delivery times may be affected by factors including, but not limited to, shipping carrier delays, weather conditions, customs processing, incorrect shipping information provided by the customer, holidays, or other circumstances beyond our reasonable control.

Once an order has been delivered to and accepted by the shipping carrier, responsibility for the shipment, including the risk of loss or damage during transit, transfers to the customer. Tranquil MindsBody Boutique is not responsible for delays, losses, or damages caused by the shipping carrier after the order has been shipped.

Customers are responsible for providing accurate and complete shipping information at the time of purchase. We are not responsible for delays or additional shipping costs resulting from incorrect or incomplete delivery information provided by the customer.

SECTION 6 – INTELLECTUAL PROPERTY

All content and materials available through the Services, including but not limited to trademarks, logos, brand names, text, product descriptions, images, graphics, designs, product reviews, videos, audio content, website layout, and the selection and arrangement of such materials, are owned by Pico Tranquil Ventures, LLC, operating as Tranquil MindsBody Boutique, or are used with permission from our partners, affiliates, suppliers, or licensors. These materials are protected by applicable United States and international copyright, trademark, patent, and other intellectual property laws.

These Terms allow you to access and use our Services for your personal, non-commercial use only. You may not reproduce, copy, modify, distribute, sell, create derivative works from, publicly display, publicly perform, republish, download, store, or transmit any content from our website without our prior written permission.

Except as expressly permitted in these Terms, nothing contained on our website or within our Services grants you any license, ownership interest, or other rights to use any trademark, copyright, patent, trade name, logo, design, or other intellectual property belonging to Tranquil MindsBody Boutique, Pico Tranquil Ventures, LLC, or any third party.

Unauthorized use of our website content, branding, products, images, or other intellectual property may violate applicable federal and state intellectual property laws. All rights not expressly granted under these Terms are reserved by Pico Tranquil Ventures, LLC.

The names, logos, product names, service names, designs, slogans, and other branding elements associated with Tranquil MindsBody Boutique are trademarks or intellectual property of Pico Tranquil Ventures, LLC or are used under appropriate authorization. You may not use these marks or materials without our prior written consent.

All other trademarks, logos, product names, service names, designs, and slogans appearing on our website belong to their respective owners and are used for identification and informational purposes only.

SECTION 7 – OPTIONAL TOOLS

From time to time, Tranquil MindsBody Boutique may provide access to certain features, applications, resources, or tools offered by third-party providers as part of our Services. These third-party tools are provided for your convenience, and we do not monitor, control, or have any involvement in the operation, functionality, or availability of these tools.

You acknowledge and agree that access to any third-party tools is provided on an “as is” and “as available” basis without warranties, representations, or conditions of any kind. We do not endorse, guarantee, or assume responsibility for any third-party tools, services, content, or providers. To the fullest extent permitted by law, Pico Tranquil Ventures, LLC, operating as Tranquil MindsBody Boutique, shall not be liable for any damages, losses, or issues arising from or related to your use of optional third-party tools.

Any use of optional tools made available through our website is entirely at your own risk and discretion. You are responsible for reviewing and agreeing to any terms, conditions, privacy policies, or requirements established by the applicable third-party provider before using such tools.

We may introduce new features, services, resources, or tools through our website in the future. Any new features added to our Services will also be subject to these Terms of Service unless otherwise stated.

SECTION 8 – THIRD-PARTY LINKS

Our Services may include links to websites, resources, applications, or other materials provided or operated by third parties, including embedded third-party features or functionality. These links are provided for your convenience only, and Tranquil MindsBody Boutique does not control, monitor, or guarantee the accuracy, reliability, availability, or content of any third-party websites or resources.

We are not responsible for reviewing, evaluating, or verifying the content, products, services, or practices of any third-party websites that may be accessible through our Services. If you choose to leave our website and access third-party websites or resources, you do so entirely at your own risk.

To the fullest extent permitted by law, Pico Tranquil Ventures, LLC, operating as Tranquil MindsBody Boutique, shall not be responsible or liable for any damages, losses, or claims arising from your access to or use of third-party websites, products, services, resources, content, or transactions conducted with third parties.

Before engaging with any third-party website or completing any transaction, we recommend that you carefully review the third party’s terms of service, privacy policies, and practices to ensure you understand their policies and procedures.

Any questions, complaints, claims, or concerns regarding third-party products, services, or websites should be directed to the applicable third party.

SECTION 9 – RELATIONSHIP WITH OUR BUSINESS

All purchases made through Tranquil MindsBody Boutique are transactions directly between you and Pico Tranquil Ventures, LLC, operating as Tranquil MindsBody Boutique.

By using our Services, you acknowledge and agree that we are responsible for providing access to our products, processing orders, and managing customer transactions in accordance with these Terms of Service and our applicable policies.

You understand and agree that Pico Tranquil Ventures, LLC is not responsible for any claims, damages, injuries, losses, delays, or issues arising from circumstances beyond our reasonable control, including but not limited to third-party services, shipping carriers, product misuse, or failure to follow product instructions.

By purchasing products or services from Tranquil MindsBody Boutique, you agree to release and hold harmless Pico Tranquil Ventures, LLC, its owners, affiliates, partners, employees, and representatives from claims, liabilities, or damages arising from your use of our website, products, or services, except where prohibited by applicable law.

SECTION 10 – PRIVACY POLICY

Your privacy is important to us. Any personal information collected through your use of Tranquil MindsBody Boutique is handled in accordance with our Privacy Policy, which can be viewed here: Privacy Policy Link.

By accessing or using our Services, you acknowledge that you have reviewed and agree to the practices described in our Privacy Policy regarding the collection, use, storage, and protection of your personal information.

When you place an order, create an account, contact us, or interact with our website, we may collect information such as your name, email address, billing details, shipping information, payment information, and other information necessary to provide our products and services.

We may share personal information with trusted service providers, payment processors, shipping partners, technology providers, and other third parties who assist us in operating our business, fulfilling orders, processing payments, improving our Services, and providing customer support. These third parties may be located in countries other than your own and may process information according to their own privacy policies and applicable laws.

Please review our Privacy Policy carefully for additional information about how Pico Tranquil Ventures, LLC, operating as Tranquil MindsBody Boutique, collects, uses, and protects your personal information.

SECTION 11 - FEEDBACK

If you submit, upload, post, email, or otherwise provide any ideas, suggestions, feedback, reviews, testimonials, proposals, plans, or other content (collectively, “Feedback”) to Tranquil MindsBody Boutique, you grant Pico Tranquil Ventures, LLC a perpetual, worldwide, sublicensable, royalty-free license to use, reproduce, modify, publish, distribute, and display such Feedback in any medium and for any purpose, including commercial purposes.

We may use this license to operate, provide, evaluate, improve, enhance, and promote our Services, products, website, and customer experience, as well as to fulfill our obligations and exercise our rights under these Terms of Service.

You also represent and warrant that: (i) you own or have obtained all necessary rights to the Feedback you submit; (ii) you have disclosed any compensation, incentives, or benefits received in connection with submitting Feedback; and (iii) your Feedback complies with these Terms of Service.

We are not obligated to: (1) maintain your Feedback in confidence; (2) provide compensation for your Feedback; or (3) respond to your Feedback.

We may, but are not obligated to, monitor, review, edit, or remove Feedback that we determine, in our sole discretion, to be unlawful, offensive, threatening, defamatory, obscene, inappropriate, misleading, violates the rights of others, or otherwise does not comply with these Terms of Service.

You agree that your Feedback will not violate any rights of any third party, including copyright, trademark, privacy, publicity, or other personal or proprietary rights. You further agree that your Feedback will not contain unlawful, abusive, obscene, defamatory, or harmful content, or include any computer virus, malware, or other harmful code that could affect the operation of our Services or website.

You may not use a false email address, impersonate another person or entity, or otherwise mislead us or third parties regarding the origin of your Feedback.

You are solely responsible for the Feedback you submit and its accuracy. Pico Tranquil Ventures, LLC, operating as Tranquil MindsBody Boutique, assumes no responsibility or liability for Feedback posted by you or any third party.

SECTION 12 – ERRORS, INACCURACIES, AND OMISSIONS

Occasionally, information displayed on or within the Services may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, offers, shipping charges, delivery estimates, product availability, or other details.

Tranquil MindsBody Boutique reserves the right to correct any errors, inaccuracies, or omissions and to update, change, or revise information on our website at any time without prior notice.

We also reserve the right to modify or cancel any order if any information related to a product, price, promotion, availability, or service was inaccurate at the time the order was placed, including after an order has been submitted.

If we make changes that affect an order you have already placed, we will make reasonable efforts to notify you using the contact information provided at the time of purchase.

SECTION 13 - PROHIBITED USES

You may access and use the Services only for lawful purposes and in accordance with these Terms of Service. You may not access or use our Services, directly or indirectly:

(a) for any unlawful, fraudulent, malicious, or unauthorized purpose;
(b) to violate any applicable international, federal, state, or local laws, regulations, rules, or ordinances;
(c) to infringe upon or violate our intellectual property rights or the intellectual property rights of others;
(d) to harass, abuse, threaten, insult, defame, slander, disparage, intimidate, or harm our business, employees, customers, partners, or any other person;
(e) to transmit false, inaccurate, or misleading information;
(f) to upload, download, transmit, use, or reuse any material that does not comply with these Terms of Service;
(g) to transmit or facilitate the sending of unauthorized advertising, promotional materials, junk mail, spam, chain letters, or similar solicitations;
(h) to impersonate or attempt to impersonate another person, business, or entity; or
(i) to engage in any activity that restricts or interferes with another person’s ability to access or enjoy the Services, or that may harm Pico Tranquil Ventures, LLC, Tranquil MindsBody Boutique, our customers, or any other party, or expose them to liability.

In addition, you agree not to:

(a) upload or transmit viruses, malware, malicious code, or any other harmful material that may affect the functionality or operation of our Services;
(b) reproduce, duplicate, copy, sell, resell, distribute, or exploit any portion of our Services without prior written permission;
(c) collect, track, store, or misuse the personal information of others;
(d) engage in spam, phishing, pharming, pretexting, spidering, crawling, scraping, or similar unauthorized activities; or
(e) interfere with, disable, bypass, or circumvent the security features of our Services, website, related systems, or the Internet.

We reserve the right to suspend, restrict, disable, or terminate your account or access to our Services at any time, without notice, if we determine that you have violated any provision of these Terms of Service.

SECTION 14 - TERMINATION

We may terminate these Terms of Service or suspend, restrict, or terminate your access to our Services (or any portion thereof) at our sole discretion and at any time without prior notice.

You remain responsible for all amounts owed, obligations incurred, and transactions completed before the date of termination.

The following sections will continue to apply after termination: Intellectual Property, Feedback, Termination, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Waiver; Entire Agreement, Assignment, Governing Law, Privacy Policy, and any other provisions that by their nature are intended to survive termination.

SECTION 15 - DISCLAIMER OF WARRANTIES

The information provided on or through our Services is made available for general informational purposes only. While we strive to provide accurate and helpful information, we do not warrant that all information, descriptions, recommendations, or materials available through our website are accurate, complete, reliable, current, or error-free.

Any reliance you place on information provided through our Services is entirely at your own risk. Pico Tranquil Ventures, LLC, operating as Tranquil MindsBody Boutique, disclaims all liability and responsibility arising from any reliance placed on such information by you or any other visitor to our Services.

EXCEPT AS EXPRESSLY STATED BY TRANQUIL MINDSBODY BOUTIQUE, OUR SERVICES AND ALL PRODUCTS OFFERED THROUGH OUR SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT ANY REPRESENTATIONS, WARRANTIES, OR CONDITIONS OF ANY KIND, WHETHER EXPRESS OR IMPLIED.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL IMPLIED WARRANTIES OR CONDITIONS, INCLUDING BUT NOT LIMITED TO MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, DURABILITY, TITLE, AND NON-INFRINGEMENT.

WE DO NOT GUARANTEE OR WARRANT THAT YOUR USE OF OUR SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, RELIABLE, OR ERROR-FREE. SOME JURISDICTIONS MAY LIMIT OR PROHIBIT CERTAIN WARRANTY DISCLAIMERS, SO SOME OF THESE LIMITATIONS MAY NOT APPLY TO YOU.

SECTION 16 - LIMITATION OF LIABILITY

TO THE FULLEST EXTENT PERMITTED BY LAW, PICO TRANQUIL VENTURES, LLC, OPERATING AS TRANQUIL MINDSBODY BOUTIQUE, INCLUDING OUR OWNERS, PARTNERS, AFFILIATES, DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, CONTRACTORS, SERVICE PROVIDERS, LICENSORS, AND REPRESENTATIVES, SHALL NOT BE LIABLE FOR ANY INJURY, LOSS, CLAIM, OR ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND.

THIS INCLUDES, WITHOUT LIMITATION, DAMAGES RELATED TO LOST PROFITS, LOST REVENUE, LOST SAVINGS, LOSS OF DATA, REPLACEMENT COSTS, OR OTHER SIMILAR DAMAGES, WHETHER BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER LEGAL THEORY.

SUCH LIMITATIONS APPLY TO YOUR USE OF OUR SERVICES, ANY PRODUCTS PURCHASED THROUGH OUR SERVICES, ANY CONTENT PROVIDED THROUGH OUR WEBSITE, OR ANY OTHER CLAIM RELATED TO YOUR ACCESS TO OR USE OF OUR SERVICES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

SECTION 17 - INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Pico Tranquil Ventures, LLC, operating as Tranquil MindsBody Boutique, along with our affiliates, partners, officers, directors, employees, agents, contractors, licensors, and service providers, from and against any claims, damages, losses, liabilities, expenses, or costs, including reasonable attorneys’ fees, arising from or related to:

(1) your violation of these Terms of Service or any policies incorporated into these Terms;
(2) your violation of any applicable law or the rights of any third party; or
(3) your access to or use of our Services, website, or products.

We will provide notice of any claim subject to indemnification. However, failure to provide immediate notice will not relieve you of your obligations unless such delay materially affects your ability to defend the claim.

We may control the defense and settlement of any claim at your expense, including selecting legal counsel. You agree to cooperate fully in the defense of any indemnified claim by providing relevant information, documents, and assistance.

SECTION 18 - SEVERABILITY

If any provision of these Terms of Service is determined to be unlawful, invalid, or unenforceable, that provision shall remain enforceable to the fullest extent permitted by applicable law.

The unenforceable portion shall be considered separate from these Terms of Service, and such determination shall not affect the validity or enforceability of the remaining provisions.

SECTION 19 - WAIVER; ENTIRE AGREEMENT

Our failure to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service, together with any policies, guidelines, or operating rules posted on our website, constitute the entire agreement and understanding between you and Pico Tranquil Ventures, LLC, operating as Tranquil MindsBody Boutique, and govern your use of our Services.

These Terms replace any prior or contemporaneous agreements, communications, or proposals, whether written or verbal, between you and us regarding the Services.

Any ambiguity in the interpretation of these Terms of Service shall not be interpreted against the party responsible for drafting them.

SECTION 20 - ASSIGNMENT

You may not transfer, assign, delegate, or otherwise dispose of these Terms of Service or any rights or obligations under these Terms without our prior written consent.

Any attempted assignment or transfer without approval shall be considered invalid.

We may transfer, assign, or delegate these Terms of Service and our rights and obligations without requiring your consent or providing prior notice.

SECTION 21 - GOVERNING LAW

These Terms of Service and any separate agreements through which we provide Services shall be governed by and interpreted in accordance with the laws of the State of Texas, without regard to conflict of law principles.

You and Pico Tranquil Ventures, LLC, operating as Tranquil MindsBody Boutique, agree that any disputes, claims, or legal proceedings arising from these Terms of Service, your use of our Services, or any transactions conducted through our website shall be brought exclusively in the appropriate federal or state courts located in Texas.

You consent to the personal jurisdiction and venue of such courts.

SECTION 22 - HEADINGS

The headings used throughout these Terms of Service are included for convenience and reference only. They do not limit, modify, or otherwise affect the meaning, interpretation, or scope of these Terms.

SECTION 23 - CHANGES TO TERMS OF SERVICE

You may review the most current version of these Terms of Service at any time on this page.

We reserve the right, at our sole discretion, to update, modify, or replace any part of these Terms of Service by posting changes and updates on our website.

It is your responsibility to review our website periodically for any changes. Where required by applicable law, we will provide notice of material changes to these Terms, and such changes will become effective on the date specified in the notice.

Your continued access to or use of our Services after any updates or changes to these Terms of Service are posted constitutes your acceptance of those changes.